Atento is also a leading provider of nearshoring CRM/BPO services to companies that carry out their activities in the United States. The citizen relationship model, a pioneer in Spain in the implementation of video chat, brings together citizen attention services to address questions and administrative requests via telephone, chat, e-mail and video chat, and technical support for users of any of the technological platforms in place by the Regional Government of Valencia.Ībout Atento Atento is the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America, and among the top five providers worldwide, based on revenues. Today, more than 100 specialized agents provide citizen relationship services through multiple channels. The implementation of this video chat, a pioneering service in Spain, shows us how we can innovate with simple but high-impact solutions, and significantly improve the citizen experience when using the Administration's services."Ītento has been managing the 012 citizen relationship number and technical support services for the Generalitat Valenciana since 2000. Together with the Valencian Government, we are taking advantage of technology to establish new channels of communication accessible to all citizens, including those with disability. With the implementation of this service, citizens with hearing impairments will be able to contact specialized agents via videoconference and clarify their queries or get help with administrative procedures using sign language.Īccording to Mónica Oltra, Vice President and Secretary for Equality and Inclusive Policies at the Generalitat Valenciana, the goal of this new service is, "To use digital technologies to knock down invisible barriers, which are sometimes more difficult to overcome than architectural barriers, and thereby facilitate equal access to public information and processes for deaf people and guarantee the maximum level of autonomy for this group of citizens."įor Jose Maria Perez Melber, Managing Director of Atento Spain, "We are very proud to be able to collaborate with our clients to make initiatives of this kind a reality. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, have presented an innovative citizen relationship service through video chat addressing the needs of approximately 128,000 deaf people in the Regional Community of Valencia. 23, 2017 /PRNewswire/ - The Valencian Regional Government (Generalitat Valenciana) and Atento S.A.
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